Terms and conditions



Price of the Goods

We are try to ensure that prices and product details are correct at the time of publishing this website. We reserve the right to make product changes, price changes and improvements during the validity period of the website. All prices are in MYR / USD under currency selection. All prices are subject to change without notice.

Availability

All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and we will refund back your credit/ money that has been charged for an item that is out of stock. If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.

Payment

The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card (eGHL & PAYPAL) or online transfer method on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by Visa, MasterCard (eGHL & PAYPAL) and online banking (Online transfer / bank in). Credit card details are processed using at least SSL 128 bit encryption and are not stored by us.

Delivery/Shipping

1. The products will be dispatched from us by next working days (Working days: Monday - Friday Excluding Saturday, Sunday and Public Holidays) once we received the order(s) and the Payment. We welcome orders from anywhere in the world.

2. FREE Shipping / Courier charges within West Malaysia:
As a rule, shipping charges (POS LAJU / SKYNET WORLDWIDE EXPRESS)



3. Shipping / Courier charges within East Malaysia (Sarawak & Sabah) / Langkawi / Labuan:
As a rule, shipping charges (POS LAJU / SKYNET WORLDWIDE EXPRESS)

First 1kg: RM8.50
Additional 500g: +RM5.00

(e.g. total weight is 1.5kg = 5 + 5 = RM13.50)

For worldwide / oversea Shipping

Just write to us for the products you wish to purchase, and we will give you the quotation, complete with delivery charges according to the country where you reside. Or just kindly please contact us for the shipping rate at

Via Mail: shinehairzone@gmail.com

**All delivery charges calculate by weight.

** Note: Boxes are apply sized and your items are well-protected.


Cancellation of Order / Delivery

Cancellation of order must be notified via email / telephone / Whatsapp within 24hours of order. Secondly, if our products out of stock, we will automatically cancel your oders within 24 hours notice by via email to inform customers.
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Non-Returnable / Non-Refundable

Once the goods are sold, return of products or claim for refund is not allowed which is in good condition.


Vouchers

If we issue you a voucher to redeem against the future purchase of goods, our Voucher apply with Terms and Conditions.